Highly technical businesses require comprehensive product management that can weave all components of your business together to deliver outstanding value.

You need a product manager that is to be able to incorporate complex elements into their product development process and ensure that the organization is operating at its highest level.

The typical linear product approach to product development is to focus on clear requirements as a combination of business and user stories, and then translate them for the customer. However, failing to incorporate more complexity upfront can lead to support teams being inundated with "how to" questions and potentially cause frustration for users, or in worst case scenarios violate service level agreements.

I operate differently. The way I approach my work is more integrated, considering the customer's needs from a broader business perspective, aiming higher to target reduced support volume, marketing costs, and an improved customer experience. An effective product manager in a technical business should be able to combine the scientific method, design thinking, business strategy, subject matter expertise, gamification, UI/UX, exceptional technical proficiency, and leadership skills to deliver exceptional value. The results should be a well-designed, intuitive product that makes the user's job easier, more enjoyable, and effective. This impact should generate positive word-of-mouth, leading to increased sales and reduced marketing and support costs.

Learn more about how I can help you level up your business by transforming the way you approach product.